How can we help?
Whether it’s a quick question or something urgent, here’s how to reach us — and answers to what we’re asked most.
Reach us however suits you.
Quick answers before you reach out.
What do I do if I’m experiencing an outage?
Contact our support team via WhatsApp, email or phone with your account details and a description of the issue, and we’ll investigate as quickly as possible.
How long does a new installation take?
[Typical timeframe] from signed quote to live connection, depending on site access and the type of connection. We’ll confirm a specific timeline once we’ve assessed your site.
How do I update my billing details?
[Describe the actual process — e.g. via the client portal, or by contacting billing directly.]
I’m moving — can I take my connection with me?
In many cases, yes. Contact our support team with your new address and we’ll confirm whether your current connection type is available there, or recommend an alternative.
How do I upgrade my plan?
Get in touch with our support team and we’ll talk you through the options available at your site.
Our team is ready when you are.
Can’t find what you’re looking for? Reach out directly and we’ll take it from there.